WHOLESALE INQUIRIES

SHIPPING & RETURN POLICY

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Thank you for choosing Vibrant Vitality for your herbal needs! We strive to provide exceptional service and ensure that your orders are processed and delivered in a timely manner. Please review our shipping policy to understand our procedures and expectations regarding shipping:

Order Processing:

• All orders are processed and dispatched within 3-5 business days from the date of purchase.

• Processing time on tinctures can take up to 8 weeks depending on stock.

• Processing time on fire ciders can take up to 2 weeks depending on stock.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once your order has been processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.

Shipping Methods:

• We offer standard shipping via USPS for domestic and international orders.

• Expedited shipping options may be available at an additional cost for customers who require faster delivery.

• Shipping rates are calculated based on the weight of the products and the destination address.

Delivery Times:

• Domestic orders typically arrive within [3-7] business days from the date of shipment.

• International orders may take longer to arrive, depending on the destination country and customs clearance procedures.

• Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

Shipping Costs:

• Shipping costs are calculated at checkout based on the weight of the products and the selected shipping method.

• Free shipping may be offered for orders that meet a minimum purchase threshold, as specified on our website.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.

• Please use the provided tracking number to track your order on the carrier's website or through our order tracking page.

Shipping Restrictions:

• We currently ship to addresses within the USA and select countries outside of the USA.

• Certain products may be subject to shipping restrictions or regulations in certain countries or regions. Please review our product pages and consult local authorities for more information.

Lost or Damaged Shipments:

• In the rare event that your shipment is lost or damaged in transit, please contact our customer service team immediately.

• We will work with the carrier to investigate the issue and resolve any problems as quickly as possible.

• Please retain all packaging materials and documentation for inspection purposes.

Returns and Exchanges:

• Return Policy:

• At Vibrant Vitality, we strive for your utmost satisfaction with our herbal products. However, if you find that your purchase doesn't meet your expectations, we're here to help. Please review our return policy below:

• 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, you may return it within 30 days of receiving it for a full refund or exchange.

• Unused and Unopened Items: To be eligible for a return, items must be unused, unopened, and in their original packaging. We cannot accept returns of opened or partially used products due to health and safety reasons.

• Return Process: To initiate a return, please contact our customer service team within 30 days of receiving your order. Our team will provide you with a return authorization and instructions on how to return the item(s).

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your returns.

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any applicable return shipping costs.

• Non-Returnable Items: Certain items, such as perishable goods or products marked as final sale, are not eligible for returns unless they arrive damaged or defective.

• Exchanges: If you would like to exchange an item for a different product, please contact us to arrange for a return and place a new order for the desired item.

• Refused or Undeliverable Packages: If a package is refused or returned to us as undeliverable, the original shipping charges will not be refunded, and additional return shipping charges may apply.

• By making a purchase from Vibrant Vitality, you agree to abide by the terms of our return policy.

• If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.

• Thank you for choosing Vibrant Vitality for your herbal wellness needs!

Contact Us:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at vibrantvitality23@gmail.com. Our customer service team is available to assist you during regular business hours.

Policy Updates:

• We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page, so please check back periodically for updates.

Thank you for choosing Vibrant Vitality! We appreciate your business and look forward to serving you again in the future.